Privacy Policy - Samsung Maintenance | American Group

At American Group – Authorized Samsung Service Center, we are committed to protecting your privacy and securing all information you share with us while using our website or when requesting Samsung appliance maintenance services. This policy explains how we collect your data, how we use it, and your rights.

Who We Are

We are American Group, a specialized and authorized service center providing technical support for Samsung appliances across Egypt. Please note that we are not the owner of the “Samsung” trademark. We provide maintenance services for Samsung appliances through certified technicians using original spare parts that comply with the manufacturer’s specifications.

Use of the “Samsung” Name

The name “Samsung” is mentioned on this website solely to identify the type of appliances we service. The trademark and all rights belong entirely to Samsung. We do not claim ownership of the brand.

What Information Do We Collect?

When you use the booking form or contact us through the website, we may request some information to provide accurate service, such as:

• Full name
• Phone number
• Appliance type and issue description
• Physical address (for home service requests)
• Email address (optional)

Purpose of Using the Data

We only use the information you provide for the following purposes:

• Confirming service booking and scheduling a maintenance visit
• Assigning the right technician based on appliance type
• Providing after-service support
• Improving user experience based on customer feedback

We do not share your data with any third parties, and it is not used for any marketing purposes outside the scope of service.

Privacy Policy Updates

We may revise and update this policy from time to time to reflect operational or legal changes. Any modifications will be published on this page along with the update date.

Contact Us

You may review, update, or request deletion of your personal data at any time through:

• Samsung service hotline: 01211114528
• WhatsApp: Click here
• Or through the online booking form on our official website